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Temporary Service Delivery Advisor (Maternity Leave Cover)

Job Description

Applications are invited for a Service Delivery Advisor to work at our ReFood Ltd, Doncaster Site. This is a full-time position, working 37.5 hours per week Monday to Friday. It is expected that the position will be for a period of 9 months.

As a Service Delivery Advisor your duties and responsibilities will vary based on the Company’s requirements but will include:

  • Handle enquiries and queries via telephone, e-mail and mail.
  • Manage the customer account database; data entry, analysis and customer KPI reporting.
  • Provide administrative support to the Commercial & Logistics Team.
  • Respond to complaints received from customers & follow up service issues.
  • Provide out of hours support on a Rota basis
  • Manage sales enquiries and fielding and forward to the relevant sales person.
  • Complete supplier compliance questionnaires and ongoing management.
  • Build strong relationships with both internal and external customers.
  • Provide a sales support function for the ReFood sales team.
  • Develop a clear understanding of the local markets, review new opportunities and liaise with the sales force as required.

For a full job description, please click here.


  • Good formal education.
  • Experienced in customer service and sales office environments.
  • Ability to prioritize workload to ensure quick responses.
  • Use own initiative to resolve issues and be reactive.
  • Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
  • Be commercially astute, business aware and financially literate.
  • Good written and verbal communication and IT skills - must be proficient with MS Office, particularly Excel and Word.




Competitive Pay and Benefits

To Apply

Please apply in writing with your CV and covering letter to HR Department, Ings Road, Doncaster, DN5 9TL or email recruitment@saria.co.uk

* Please note that only shortlisted applicants will be contacted due to the high volume of CV’s expected.

Closing Date

Closing Date – 3rd June 2022

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