Service Delivery Advisor
Doncaster
Business: The ReFood AD plants operate as integrated recycling units, processing a variety of food waste to produce renewable energy, heat and ReGrow, a nutrient-rich fertiliser for local farms. The plants also recycle the food waste packaging. The plants provide an environmentally sustainable solution for all waste producers looking for a safe method of diverting food waste from landfill.
The Position: Applications are invited for a Service Delivery Advisor to work at our ReFood Ltd, Doncaster Site. This is a full-time, permanent position, working 37.5 hours per week, Monday to Friday.
As a Service Delivery Advisor, your duties and responsibilities will vary based on the Company's requirements but will include:
- Manage enquiries and queries via telephone and email.
- Manage the customer account database; data entry, analysis, and customer KPI reporting.
- Provide administrative support to the Commercial & Logistics Team.
- Respond to complaints received from customers & follow-up service issues.
- Provide out-of-hours support on a Rota basis, which is paid in addition to the basic salary.
- Manage sales enquiries and fielding and forward them to the relevant salesperson.
- Complete supplier compliance questionnaires and ongoing management.
- Build strong relationships with both internal and external customers.
- Provide a sales support function for the ReFood sales team.
Salary: Competitive Pay and Benefits
Please apply in writing with your CV and covering letter to the HR Department, Ings Road, Doncaster, DN5 9TL or email recruitment@saria.co.uk
* Please note that only shortlisted applicants will be contacted due to the high volume of CVs expected.
Apply Here- Salary: Competitive Pay and Benefits
- Hours: Full-time, permanent position, working 37.5 hours per week, Monday to Friday
- Requirements:
- Good formal education.
- Experienced in customer service and sales office environments.
- Ability to prioritise workload to ensure quick responses.
- Use your own initiative to resolve issues and be reactive.
- Be able to engage with customers and build strong, commercial relationships across a range of organisations and contact levels.
- Be commercially astute, business aware and financially literate.
- Good written and verbal communication and IT skills - must be proficient with MS Office, particularly Excel and Word.
- Application Deadline: 2026-09-15
